zappos culture and support systems

Think about what the CEO of Zappos, Tony Hsieh, was trying to do. Use the questions below as a guide to explore this case:

  • What was at the center of what Hsieh sought to achieve, and why did he feel this would benefit the company?
  • If you were the CEO of Zappos, what leadership style would you use and why?
  • How would this leadership style complement the culture you want to create?
  • How important are structural support systems in making sure that change initiatives are sustainable over time?
 
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