Which of the following sentences best begins a routine direct claim message? Please refer to my order of May 1 concerning…

Which of the following sentences best begins a routine direct claim message? Please refer to my order of May 1 concerning . . . . We appreciate the prompt handling of our order. Upon checking your shipment I found all to be in order except for . . . . Seven of the Waldon China sets received under Invoice 717 were broken. Your inefficiency and carelessness in packing has caused the damage of . . . .
 
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