sara jackson
Read the following case study and write a 1-2 page summary based on the prompts that follow.
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Sarah Jackson is a customer service manager for Freedom Technologies. She listened to several employees during their customer service telephone calls and was disappointed in their poor customer service skills. |
What should Sarah do to correct this problem? Include the following information in your case study summary:
- An overview of Sarah’s case.
- Key Issues or Problems.
- Alternatives that Sarah can consider.
- A potential solution to Sarah’s dilemma.
- Your conclusion on the case study.
- Relevant additional supporting research.
- Be sure to cite any outside research sources.
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