case study 309

Bob Phillips is a manager for Sanford Express. This company provides courier service to local businesses in the Southeast region. The company is experiencing a 40% increase in their customer base.


Bob is faced with the challenge of hiring more employees to accommodate this major increase in growth. He is a relatively new manager and is concerned about his limited knowledge of recruitment methods and staffing practices.


What steps should Bob take to make sure he hires the right individuals for the company? Include the following information in your case study summary:


An overview of Bob Phillips’ case.


Key Issues or Problems.


Alternatives that Phillips can consider.


A potential solution to Phillips’ dilemma.


Your conclusion on the case study.


Relevant additional supporting research.


Be sure to cite any outside research sources.


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